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FAQ

For anyone who's wondering

 

Q: Does XLNT ship individual packages to people?

A: No.

 Shipping is mad expensive. We would love to be able to do this for people, but alas we cannot.

 

Q: Why would shipping products cost so much?

A: The main reason is because they weigh a lot and they are perishable and have to arrive in a timely manner for quality and safety reasons. Because of this the charges from the carriers (FedEx, UPS, USPS, DSL, etc) for their normal fees plus overnight or 2 day rates as well as multiple energy, fuel, and residential delivery surcharges from each of them add up quickly. Due to the perishable nature of our products, it is highly discouraged and not recommended to ship a product to your relatives or friends in a postoffice flat rate box over a 4 to 5 day delivery time for the cheaper rates. 

 

Q: How do you recommend shipping products?

A: We recommend fully freezing the products before sending them. Get a styrofoam box and pack it with a 1:2 lb ratio of gel ice to product (that's one pound of ice to every 2 pounds of product). Place this in a regular cardboard shipping box and ship it either overnight or 2 day express with whichever mail carrier you choose. You could also try dry ice, but that is generally more costly, weighs more at the start, and most carriers will not accept it for delivery. It is great for keeping the products very cold, though.

 

Q: Are XLNT products gluten-free?

A: No.

 

Q: Why isn't XLNT available outside of the areas mentioned on the Locations page?

A: We are a very small, old, and local company with a very small staff. Very few people living outside of southern California have heard of us unless they used to live here or have family and friends who know of us. This is why it is difficult to get grocery stores outside of our area to pick us up. We did have distribution in the past in other locations such as northern California and Arizona, but our products didn't take in those places and therefore they didn't last. We are still trying to get distribution in locations such as Washington, Oregon, and more in Arizona, but it just isn't happening right now with how rough the economy still is. The freight fees to get our products to even further locations are very cost prohibitive. If you think shipping one 15 lb package is expensive, try shipping 15,000 lbs. We are continuously working on this, however, and when we do have luck we will announce it on our Events page and list it in our Product Locations.